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One logical way to problem solve is to seek support.
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Step One is about diagnosing the problem – the context, background and symptoms of the issue.
Once the group has a clear grasp of what the problem is, they investigate the wider symptoms to discover the implications of the problem, who it affects, and how urgent/important it is to resolve the symptoms.
The PS group focuses on: At this stage it is not about finding one solution, but eliminating the options that will prove less effective at dealing with both the symptoms and the root cause. Acceptance by the people who will use and implement the solution is key to success. To users and implementers, a solution may seem too radical, complex or unrealistic.
In the fourth step, groups evaluate all the selected, potential solutions, and narrow it down to one. The previous two steps help justify the choices made by the PS group, and offer a series of different, viable solutions for users and implementers to discuss and select from.
This step relies on: In Step Six, as the results of the project emerge, evaluation helps the group decide if they need to return to a previous step or continue with the implementation.
Once the solution goes live, the PS group should continue to monitor the solutions progress, and be prepared to re-initiate the Six Step process when it is required.
It helps keep groups on track, and enables a thorough investigation of the problem and solution search.
It involves implementers and users, and finds a justifiable, monitorable solution based on data.